Contact Us ⁄ Technical Support

In Need of Technical Support?

For support with our web site, online banking, bill pay, or mobile banking please call us at 830-868-7131. 

Once you call our service tech will instruct you to start a support session. Simply click the link below to start your online support session with our tech.

Johnson City Bank Online Support

Please call us before attempting to begin an online support session.

Technical Support

 

Online Banking and Mobile Banking Operating System Requirements:

Operating System Microsoft Internet Explorer Apple Safari® Mozilla Firefox Google Chrome™
Windows 10 or newer
Current Release
Safari 11 or newer
Current Release
Current Release
Mac OS X 10.10 or newer
Current Release
Safari 11 or newer
Current Release
Current Release
iOS 11 or newer
N/A Safari 11 or newer
N/A N/A
Android 5.0 or newer
N/A N/A N/A Current Release

Note: Cookies and javascript must be enabled.


Browser and Operating System Support

For maximum security, FIS recommends the use of the latest browser versions (including security patches) and operating systems offered by vendors. Versions that are two releases older than the current release are not supported. Many vendors are pushing browser updates to the latest version using automatic downloads; customers may not even be aware the browser has been updated. Once updated, many browsers cannot be set back to earlier versions if a problem occurs. While alternative browsers may allow access to online banking, some features may not be compatible.


    


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Unsecure Email Disclosure

Your privacy is very important to us. We would like to advise you that Internet email is not a secure method of communication. Please do not submit any information that you consider confidential. We recommend you do not include any specific identifying information such as your social security, account, PIN numbers, date of birth, etc...

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