Reporting Fraud or Identity theft

If you know or suspect that you are the victim of identity theft, there are steps you should take immediately to stop the theft and minimize the damage.

Lost or Stolen Debit Cards

 If your debit card has been lost or stolen and it is after banking hours please call our 24 Hour Visa Debit Card Lost or Stolen Hotline 1-888-263-3370

Fraud and Identity Theft 


File a police report: get a copy of the report or a case number. It's your proof of the crime when dealing with creditors holding the fraudulent accounts.


If phishing or other online fraud, contact Johnson City Bank immediately at

830-868-7131 or 877-630-4726.


Call one of the three major credit bureaus:

  • Have a "fraud alert" placed on your file so new credit cannot be given without your approval. Each credit bureau automatically alerts the other two.
  • Request and review your credit report carefully. You are entitled to one free credit report from each bureau every 12 months.
P.O. Box 740241
Atlanta, GA 30374
PO Box 9554
Allen, TX 75013
(888) 397-3742
TransUnion LLC
P.O. Box 1000
Chester, PA 19022
(888) 909-8872



Notify the companies that hold fraudulent accounts in your name and close them. Use the Federal Trade Commission's ID-theft affidavit to simplify your dealings with companies holding the fraudulent accounts.

Change all of your passwords. Add passwords to accounts that don't have them. Don't use passwords that can tie back to you such as your mother's maiden name or a pet's name.



If you have had a check(s) stolen or bank account opened fraudulently, report it to the check verification companies listed below. Place a stop payment order on any invalid (or unauthorized) checks. Cancel your checking and savings account and obtain new accounts.


Certegy, Inc
Call 800-437-5120

Chex Systems, Inc.
Call 800-428-9623 or

Call 800-710-9898 or

National Processing Co. (NPC)
Call 800-526-5380 or
Call SCAN (800-262-7771)
To find out if the identity theft has been passing bad checks in your name.




The Johnson City Bank provides the "Identity Theft information" only as a convenience. USERS ARE SOLELY RESPONSIBLE FOR VERIFYING THE ACCURACY, COMPLETENESS, CURRENCY AND SUITABILITY OF ALL INFORMATION CONTAINED HEREIN. The Johnson City Bank does not endorse, guarantee or warrant any of the referenced commercial products or services and any mention of commercial products or services is for informational purposes only. The Johnson City Bank has provided links to Internet sites maintained by third parties which may be of interest to users, but for which Johnson City Bank has no responsibility. The Johnson City Banks makes no representations or warranties of any kind as to the accuracy or any other aspect of the information contained on such Internet sites.

If you have questions please contact us at 830-868-7131 or 877-630-4726. You may also ask about our Fraud and Identity Theft help packets.



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